Client Testimonial – PetroSains

Image courtesy of Petroleum man1 at

Image courtesy of Petroleum man1 at

By Tengku Nasariah Bt Tengku Syed Ibrahim (CEO/PETROSAINS)

Petrosains Sdn Bhd is a wholly-owned subsidiary of PETRONAS that manages the visit operations of two distinctive institutions in the nation   –    Petrosains, the Science Discovery Centre and the world-renowned PETRONAS Twin Towers. Petrosains, The Discovery Centre is a not-for-profit set up extending PETRONAS’ commitment as a socially responsible corporate citizen in providing a rich and stimulating environment aimed to enhance science literacy and passion for acquiring scientific knowledge; while the iconic PETRONAS Twin Towers provides the world with a unique view of Malaysia through the vantage point of tourism.

As part of Petrosains transformation journey towards becoming an engaging ‘community hub’ for science education, it is vital for Petrosains to have the right culture that exemplifies a world-class work culture. We aspire to have a working culture that would stretch staff’s limit towards superior results with a deep sense of ownership and accountability. Our leaders have struggled to find a right model to drive the necessary culture change until we heard about ‘The Oz Principle’ concept that was introduced by Partners in Leadership.

The Oz Principle Self Track programme has provided us with the necessary tools and understanding of the Culture of Accountability eg. Above the Line, Steps to Accountability, Accountability Gaps, Results Pyramid.

“The new culture has enabled our company to be more aligned and riveted us on the targeted results. In a simple and effective way, Henry Lee and Glides were great at helping us break down silos, get people communicating appropriately and focus everyone on the results.”

I am additionally extremely grateful that Henry has taken extra time out to help us after the course to keep me and the rest of the Management Team on track. Following the workshop, he conducted an Accountability Adoption session with our whole management team to evaluate and reflect on our Accountability journey. Henry continues to give me some extremely precious coffee time, whenever he is free in KL – giving me valuable personal coaching and tips when I share with him the problems of implementation.  He is passionate about helping us get the right culture for the sustainability of Petrosains.

PETROSAINS | wholly-owned subsidiary of Petronas | manages the visit operations of PETROSAINS The Science Discovery Centre and the world-renowned PETRONAS Twin Towers | staff strength 250