Client Story: OVERLAKE HOSPITAL BECOMES “FAVORITE HEALTH CARE COMPANY”…


Client Story from Partners in Leadership: OVERLAKE HOSPITAL BECOMES “FAVORITE HEALTH CARE COMPANY”…

The Result: Favorite Health Care Company in the Pacific Northwest

The Story: Utilizing the Culture Track Training Overlake Hospital achieved the top honor by being voted “Favorite Health Care Company” in the Pacific Northwest. From the write-up, “The best caregivers are contented ones. One staffer sums it up, ‘Patients notice that we look happy.’ Employee’s say that they feel valued and listened to in frequent meeting sessions with CEO Craig Hendrickson, where they’re asked to share stories about their daily lives at the hospital. Knowing that they’re cared about is important, and inspires them to pass that feeling on to their patients.” The Culture Track Training helped Overlake, a non-profit regional hospital in Bellevue, Washington (many of Microsoft’s long-time leadership have grown up with Overlake as their hospital of choice); achieve full employee engagement at every level of the organization. The shift in their culture was also accompanied by improved patient satisfaction, reduced turnover and employee satisfaction. CEO Craig Henderson calls the training a “… powerful, thoughtful, and straightforward approach to this complex subject of how to develop A Culture Of Accountability…”

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