Client story from Partners in Leadership: A POLICY OF ACCOUNTABILITY…
The Results: Claims handling reduced from 10 days down to 3 days, improved morale, reduced turnaround time in word processing in spite of reduced staff and increased workload.
The Story: When one of FORTUNE Magazine’s World’s Most Admired Companies contacted Partners In Leadership to conduct an on-site workshop, the goal was to eliminate “The Blame Game” and focus on specific leadership issues through The Self Track™ Training. This company is one of the largest insurance companies in the country and their mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. As a result of implementing the Self Track Training for their top management, we helped them realize and achieve their company results; a reduction in claims handling time from 10 days down to 3, a positive change in mood and morale, and a reduction in word processing turnaround time, which continues below their 4-hour standard. All of this in spite of the fact that they reduced staffing and added record numbers of statements to be processed. The Operations Manager stated, “In addition to the statistical gains, I find it interesting to observe the obvious change in mood and morale in the departments for which I have responsibility. My belief is that the improvement in morale is a direct result of the learning that occurred in our sessions with our management team and team leaders.”
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