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Others Track™ Training



How Did That Happen?
Holding People Accountable for Results the Positive, Principled Way

TOP BESTSELLING BOOK
# 1 Leadership Book – The New York Times
# 1 Leadership Book – Wall Street Journal
# 1 Leadership Book – USA Today
# 1 Leadership Book – Publisher’s Weekly
Named the Amazon.com Best of 2009 Series


The Holding Others Accountable Track®

This Others Track Training is based on The New York Times, Wall Street Journal, USA Today and Amazon.com Bestselling book, How Did That Happen? Holding People Accountable for Results the Positive, Principled Way. This training provides a powerful guide for anyone, at any level of the organization, to holding others accountable for results in the positive, principled way.
The central feature in this training is The Accountability Sequence model, which consists of two parts: the Outer Ring® and the Inner Ring.® The Outer Ring describes how to effectively establish the expectations that we hold others accountable to fulfill. The Inner Ring addresses how to manage unmet expectations in a way that will turnaround performance and help others achieve the result. The entire training concentrates on increasing both individual and organizational capability for fulfilling Key Expectations – where failure to deliver is not an option.

Do You Need To Improve In Holding Others Accountable?

There are two sides to the “Accountability Coin”: taking personal accountability and holding others accountable. Partners In Leadership’s popular The Taking Personal Accountability Track focuses on the first side, taking greater personal accountability for achieving Key Organizational results. Now, with the Others Track Training, they tackle the other side of the accountability coin, holding others accountable in a way that simultaneously produces results and builds morale.


Purpose of the training

To help workshop participants learn how to better fulfill the Key Expectations they need to achieve by holding others accountable for results the positive, principled way.

Objectives of the Training

Successfully achieve individual and organizational Key Expectations by applying the Accountability Sequence model.

Improve positive Accountability Connection throughout the Expectations Chain.

Learn how to maximize the advantages and avoid the disadvantages of the common Accountability Styles.®

Master the sequence in the Outer Ring® for forming Key Expectations.

  • Learn to navigate the Inner Ring® and manage unmet expectations.
  • Practice the steps of the Accountability Conversation® to quickly identify the reasons for missed performance and the solutions for improved results.
  • Develop the ability to hold others accountable in a way that motivates and produces results.

Workshop Description

The Others Track Training Workshop consists of five training modules typically delivered in a one-day format. This content is delivered using a proven approach that accelerates implementation and sustained application by using several learning methodologies, including: interactive exercises, team application sessions, small and large group debriefs.

The Accountability Sequence®acc-seq

Based on their bestselling book, How Did That Happen?, Partners In Leadership begins this workshop by introducing the Accountability Sequence Model and the Outer and Inner Ring. They introduce the pivotal concept of Key Expectations, which guides the groups work throughout the day. Participants take the Outer Ring Organizational Assessment and discuss the implications of their rankings.

The Outer Ring:® Form Expectations

The group works with the concept of Accountability Styles® and learns how to maximize the advantages and avoid the disadvantages of each of the common styles. Applying the concept of the Expectations Chain, participants work on applying FORM checklist (the first step in the Outer Ring for establishing Key Expectations) to their list of the Top Five people they depend on for results. The organizational leader presents the Key Expectations the team will be working to achieve.

The Outer Ring:® Communicate Expectations

Participants learn about two types of alignment: Complyment and Complete Alignment. They apply the Alignment Dialogue to Key Expectations they are working to achieve. Participants also learn how they can more effectively inspect what they expect and “objectify” the inspection process in a way that builds trust and morale.

The Outer Ring:® Align and Inspect Expectations

Participants learn about two types of alignment: Complyment and Complete Alignment. They apply the Alignment Dialogue to Key Expectations they are working to achieve. Participants also learn how they can more effectively inspect what they expect and “objectify” the inspection process in a way that builds trust and morale.

The Inner Ring:® Managing Unmet Expectations

Here, the group participates in an individual feedback exercise to discuss their Accountability Connections. They learn about and practice the Accountability Conversation (the key tool for working with the Inner Ring), which they practice in an interactive exercise that includes the application of the four solutions of the Inner Ring. Participants complete their plan for applying The Accountability Sequence to their Top Five List.

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